Scammed by Sigma European Furniture in Mountain View, CA

Not resolved


I have purchased a 5 pc bedroom set from Sigma European Furniture. They showed me a picture in catalog which had 5 pieces in it: queen bed, 2 night stands, dresser and mirror with shelf. Before coming to this store I have looked at this set on various websites and in other store. Upon delivery at my house they did not bring the shelf that goes with mirror ad claimed that it was not a part of the set. After I complained to them, they yelled at me and told me to contact ESF Furniture, which is the distributor of this bedroom set, so i can find out from them that this is not part of the set. (

On their site it clearly states that it is a mirror with shelves (1 pc). I then contacted their customer service rep and receved the following response:

Hello and thank you for your interest n our product. If you going to buy Bed

group it includes Bed, 2 Night Stands, Dresser and mirror/with shelves (one


I then faxed over copy of he email and picture from their distributors site to Sigma Furniture and got no response. I then had my husband contact them, and they yelled at him also, telling him that he did not ask at the time of purchase wheather shelf was a part of the set and not to cantact them again as they are not giving us the missing shelf nor are they taking back their bedroom set. We can purchase it for the same price from at least one other place and have the full set. We feel that they have scammed us out of our money and are refusing to provide any kind of cutomer service. They basically told us that i we had been smarter we should have asked, even though we have done previous research and knew for a fact that the shelf was a part of the set. And even after the place that they buy the furniture from told us that it is indeed a part of the set they still refused to admit it! They told us in some very rude wording that we just want to get free stuff and we need to pay more if we want that shelf!

Do not buy from them and spread the word! This is no way to do business!!!

Monetary Loss: $2500.

Company wrote 0 private or public responses to the review from Oct 16, 2008.

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